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Home › Cookie Policy

This Cookie Policy explains how Shakebet, operated by May Sun Services S.A. at shakebetsonline.com, uses cookies and similar tracking technologies when you visit our website. Please read this policy carefully so you understand what data we collect through cookies, why we collect it, and what choices you have.

1. Who We Are

Shakebet is operated by May Sun Services S.A. and is accessible at shakebetsonline.com. We hold an Anjouan licence (licence reference ALSI-202411025-FI1) and are responsible for the processing of personal data collected through cookies on this website. Any reference to "we", "us" or "our" in this policy refers to May Sun Services S.A. trading as Shakebet.

If you have any questions about this Cookie Policy, you may contact our support team through the methods listed in the Contact Us section of shakebetsonline.com.

2. What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work, to work more efficiently, and to provide information to the operators of the site. Cookies allow a website to recognise your device and remember certain information about your visit, such as your preferred language, login status, and browsing behaviour.

Alongside cookies, we may also use similar technologies such as web beacons, pixel tags, local storage objects, and session replay scripts. For convenience, this policy refers to all such technologies collectively as "cookies".

Cookies can be set either by shakebetsonline.com directly (first-party cookies) or by third-party services we use on our platform, such as game providers, payment processors, and analytics tools (third-party cookies). They can also be categorised by how long they remain on your device:

  • Session cookies — these exist only for the duration of your visit and are deleted automatically when you close your browser.
  • Persistent cookies — these remain on your device for a set period of time, or until you delete them manually, even after you close your browser.

3. How We Use Cookies

We use cookies for a range of purposes that are essential to operating a secure, functional, and enjoyable gaming platform. These purposes fall into the following categories.

3.1 Strictly Necessary Cookies

These cookies are essential for shakebetsonline.com to function correctly. Without them, core services such as account login, session management, secure payment processing, and access to your account dashboard would not work. Because they are strictly necessary, these cookies do not require your consent and cannot be switched off in our systems.

Examples of what these cookies do include:

  • Authenticating you when you log in to your Shakebet account and maintaining your session throughout your visit.
  • Keeping you logged in securely across different sections of the site, including the casino lobby, sportsbook, and promotions pages.
  • Remembering items in your account preferences, such as currency selection, during your session.
  • Enabling secure connections to our payment infrastructure, supporting deposit and withdrawal flows for all accepted methods including Visa, Mastercard, bank transfer, Trustly, Klarna, Wise, Revolut, Zimpler, Boku, Payoneer, and our supported cryptocurrencies including Bitcoin, Ethereum, USDT, and others.
  • Supporting fraud prevention, security monitoring, and anti-abuse measures required by our Anjouan licence obligations.
  • Facilitating our Know Your Customer (KYC) verification processes as part of our regulatory compliance requirements.

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and measure traffic patterns across shakebetsonline.com so that we can understand how players use our platform and identify where improvements are needed. All information collected is aggregated and does not directly identify you as an individual.

Examples of what these cookies do include:

  • Recording which pages and game categories — such as slots, live casino, crash games, and the sportsbook — are visited most frequently.
  • Measuring how long players spend in different parts of the lobby, including slot collections grouped by theme (such as Ancient Gods, Candy Spins, and Bonus Buy), and the live dealer section.
  • Tracking which promotions pages are viewed, including the Welcome Package, Lootbox Monday, ShakeBet Wheel, Missions board, and VIP loyalty tier information.
  • Identifying error pages, broken links, or functionality issues so we can resolve them promptly.
  • Assessing the performance of features such as the Swipe function that allows players to move between slot games without reloading.

We may use third-party analytics providers, such as Google Analytics, to assist with this data collection. These providers may set their own cookies on your device. You may opt out of these cookies at any time through our cookie preference centre.

3.3 Functional Cookies

Functional cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function correctly.

Examples of what these cookies do include:

  • Remembering your preferred language, currency, and display settings between visits.
  • Saving your last login details so you can return to your session quickly and securely.
  • Supporting chat and customer support widgets so that your conversation history is maintained during your session.
  • Enabling the correct display of game titles from our 35+ software providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Red Tiger, Yggdrasil, Betsoft, BGaming, and others.
  • Ensuring that the Shakebet live roulette table and dedicated live dealer environments stream correctly to your device.
  • Remembering your loyalty programme progress and tier status — from Bronze through to Mega — so the relevant benefits are displayed accurately in your account.

3.4 Targeting and Marketing Cookies

These cookies are used to deliver promotional content and advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see a particular promotion and to measure the effectiveness of our marketing campaigns. These cookies are set by us and by carefully selected third-party advertising partners.

Examples of what these cookies do include:

  • Tracking whether you have visited shakebetsonline.com before so that we can tailor our messaging, for example presenting Welcome Package information to new visitors and ongoing promotion information, such as Lootbox Monday or ShakeBet Wheel details, to returning players.
  • Supporting affiliate and referral tracking so that any partner who directed you to our site is correctly attributed.
  • Helping us understand which promotional channels — such as search, display, or social media — are driving traffic to the platform.
  • Enabling retargeting so that relevant Shakebet promotions may appear on third-party websites you visit after leaving shakebetsonline.com.

You may opt out of these cookies at any time through our cookie preference centre. Please note that opting out does not mean you will see fewer advertisements — it means the advertisements you see will be less tailored to your interests.

3.5 Responsible Gambling Cookies

We are committed to promoting responsible gambling. Certain cookies are used specifically to support responsible gambling tools and features on shakebetsonline.com. These may include remembering limits you have set on your account, such as deposit limits, session time reminders, or self-exclusion preferences, so that these restrictions are consistently applied across your sessions. These cookies are treated as strictly necessary in so far as they support our regulatory compliance obligations under our Anjouan gaming licence.

4. Third-Party Cookies

Some cookies on shakebetsonline.com are set by third parties whose services are integrated into our platform. We do not control how these third parties use the data they collect. You should review the privacy and cookie policies of these third parties to understand how they process your information. Categories of third parties that may set cookies through our platform include:

  • Game providers — including but not limited to Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Spribe (operators of Aviator), and other studios whose titles appear in our lobby. These cookies support game loading, RNG integrity, and session tracking within individual game environments.
  • Payment service providers — including Visa, Mastercard, Trustly, Klarna, Boku, Wise, Revolut, Zimpler, Payoneer, and cryptocurrency network processors. These parties may set cookies to support transaction security, fraud detection, and payment flow continuity.
  • Analytics providers — such as Google Analytics and similar platforms, which collect aggregated browsing data to help us understand site performance.
  • Customer support tools — live chat and helpdesk software that we use to deliver support services to players.
  • Marketing and affiliate platforms — used to track the source of visits and manage our marketing partnerships.

5. Cookie Retention Periods

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. The table below provides a general guide to retention periods by category. Exact durations may vary depending on the specific cookie and the third party that sets it.

Cookie Category Type Typical Retention Period
Strictly Necessary Session / Persistent Session duration up to 12 months
Performance & Analytics Persistent Up to 24 months
Functional Persistent Up to 12 months
Targeting & Marketing Persistent Up to 12 months
Responsible Gambling Session / Persistent Duration of limit or restriction applied

6. Your Cookie Choices and How to Manage Them

When you first visit shakebetsonline.com, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your preferences at any time by accessing the cookie preference centre, accessible via a link in the footer of our website.

Please note that if you reject or disable certain cookies, parts of shakebetsonline.com may not function as intended. In particular, disabling strictly necessary cookies may prevent you from logging into your account or completing transactions.

6.1 Browser-Level Controls

Most browsers allow you to manage cookies through their settings. You can typically instruct your browser to refuse all cookies, delete existing cookies, or notify you before a cookie is placed. The method varies by browser. For guidance, please visit the help pages for your browser:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Please be aware that blocking cookies at the browser level may affect your experience not only on shakebetsonline.com but also on other websites you visit.

6.2 Opting Out of Analytics Cookies

If we use Google Analytics, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This prevents your visit data from being sent to Google Analytics without affecting your general browsing experience.

6.3 Opting Out of Interest-Based Advertising

You may opt out of interest-based advertising from participating third-party advertisers through industry opt-out tools such as the Your Online Choices platform (youronlinechoices.com) or the Network Advertising Initiative opt-out page (optout.networkadvertising.org). These tools do not stop advertising altogether — they prevent personalised targeting based on your browsing behaviour.

7. Cookies and Responsible Gambling

Shakebet takes responsible gambling seriously. Certain cookies are integral to ensuring that account-level controls you have set — including deposit limits, session time limits, loss limits, and any self-exclusion or cooling-off periods — are applied consistently every time you visit the platform. We will never use cookies or tracking technologies in a way that circumvents or undermines the responsible gambling protections you have put in place on your account. If you have concerns about your gambling behaviour, please refer to the Responsible Gambling section of shakebetsonline.com.

8. Cookies and KYC Verification

As a licensed operator, Shakebet is required to carry out Know Your Customer (KYC) identity verification checks. Cookies may be used during the KYC process to maintain the continuity of your verification session and to support the fraud prevention and document verification tools we use. This data processing is necessary for us to comply with our obligations under our Anjouan gaming licence reference ALSI-202411025-FI1 and cannot be opted out of.

9. Data Protection and Your Privacy

Information collected through cookies may constitute personal data where it can be used to identify you, either directly or in combination with other data. We handle all personal data collected through cookies in accordance with our Privacy Policy, which is available on shakebetsonline.com. Our Privacy Policy sets out the legal bases on which we process your personal data, your rights in relation to that data, and how you can exercise those rights.

Where cookies involve the transfer of data to third parties located outside your country of residence, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection standards.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes in applicable law, or changes in our business operations. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where appropriate, notify you via the cookie consent banner or by other means. We encourage you to review this policy periodically to stay informed about how we use cookies.

Your continued use of shakebetsonline.com after any changes to this Cookie Policy constitutes your acknowledgement of those changes. If you do not agree with the updated policy, you should adjust your cookie preferences accordingly or discontinue using the site.

11. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or the way in which Shakebet uses cookies, please contact us through the support options available at shakebetsonline.com. We aim to respond to all enquiries within a reasonable timeframe.

This Cookie Policy is issued by May Sun Services S.A., the operator of Shakebet at shakebetsonline.com, licensed under Anjouan licence number ALSI-202411025-FI1.

Last Updated: 2026

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