This Payment Policy explains how deposits, withdrawals, currencies, verification and related financial matters are handled at Shakebet, operated at shakebetsonline.com by May Sun Services S.A. under Anjouan licence ALSI-202411025-FI1. Please read this page in full before making your first transaction, as use of the cashier constitutes acceptance of the terms set out below.
Shakebet is committed to processing all player funds securely, transparently and without unnecessary delay. We do not charge fees on standard deposits or withdrawals, provided the conditions set out in this policy are met. All financial activity on your account must comply with our Anti-Money Laundering (AML) obligations, our Know Your Customer (KYC) procedures and the terms of our operating licence. We reserve the right to request supporting documentation at any stage of the deposit or withdrawal process.
All transactions are processed in the currency or cryptocurrency selected at the point of transaction. Where a conversion is applied, the rate used will be the prevailing market rate at the time of processing. Shakebet bears no responsibility for exchange-rate fluctuations between the time a transaction is initiated and the time it is settled.
Shakebet accepts payments in a range of fiat currencies and cryptocurrencies. Supported cryptocurrencies are:
Fiat currencies are processed through the card and e-wallet methods listed in Section 4. Players are responsible for selecting the correct network when initiating a cryptocurrency transaction. Shakebet cannot be held liable for funds sent to an incorrect network address.
Deposits are credited to your Shakebet account as promptly as the chosen payment method permits. The minimum deposit across all methods is €20. The table below summarises the available deposit methods, applicable limits and expected processing speeds.
| Method | Minimum Deposit | Maximum Deposit | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €20 | €2,000 | Instant |
| Bank Transfer | €20 | €10,000 | 1–3 banking days |
| Trustly / Klarna / Boku | €20 | Varies by provider | Near-instant |
| Wise / Revolut / Zimpler | €20 | Varies by provider | Fast |
| Payoneer | €20 | Varies by provider | Fast |
| Cryptocurrency (BTC, ETH, USDT, and others listed above) | €20 equivalent | No stated cap | Near-instant (subject to network confirmation) |
Deposits made by bank transfer may take up to three banking days to appear in your account, depending on your bank and jurisdiction. Shakebet is not responsible for delays caused by third-party payment processors or banking institutions. If a deposit does not appear within the expected timeframe, please contact our support team with your transaction reference before initiating a chargeback with your bank or card provider.
Shakebet does not accept deposits from third parties. All funds deposited must originate from a payment method registered in your own name. Deposits received from accounts belonging to another person will be returned and the relevant account may be suspended pending investigation.
Withdrawals are processed following a standard internal review. Cryptocurrency withdrawals move near-instantly once that review is complete. Fiat withdrawals are subject to the processing timescales of the chosen payment method and any applicable banking intermediaries.
As a general rule, withdrawals will be returned to the same method used to make the corresponding deposit. Where this is not technically possible, Shakebet will contact you to arrange an alternative.
| Method | Minimum Withdrawal | Standard Daily / Weekly Limit | Mega Tier Daily Limit |
|---|---|---|---|
| Visa / Mastercard | Stated in cashier | Up to €10,000 per day | Up to €100,000 per day |
| Bank Transfer | Stated in cashier | Up to €10,000 per transaction | Up to €100,000 per day |
| Trustly / Klarna / Zimpler | Stated in cashier | Varies by provider | Up to €100,000 per day |
| Wise / Revolut / Payoneer | Stated in cashier | Varies by provider | Up to €100,000 per day |
| Cryptocurrency | Stated in cashier | Up to €10,000 per day (standard) | Up to €100,000 per day |
Standard daily withdrawal limits are set at €10,000. Players who reach Mega tier (Loyalty Level 46–50) benefit from an elevated daily withdrawal limit of €100,000. Withdrawal limits for intermediate VIP tiers are governed by the Loyalty Programme terms; please refer to the VIP & Loyalty section of shakebetsonline.com for the current schedule.
Where a withdrawal request exceeds your applicable daily limit, the excess will be queued and processed on subsequent business days until the full amount has been released. Shakebet will not withhold legitimately won funds beyond what is required for compliance and security checks.
Shakebet does not charge fees on deposits or withdrawals, provided the deposited funds have been wagered at least once prior to withdrawal. Where a deposit has not been wagered, or where a withdrawal is requested before any gameplay has taken place, Shakebet reserves the right to apply an administrative fee to cover processing costs. The applicable fee, if any, will be disclosed to you in the cashier before you confirm the transaction.
Third-party fees imposed by your bank, card issuer, e-wallet provider or cryptocurrency network are outside Shakebet's control and are your own responsibility. Cryptocurrency network (gas) fees vary and are subject to real-time network conditions.
Bonus funds, including those awarded as part of the welcome package or any ongoing promotion, are subject to wagering requirements before they become eligible for withdrawal. The standard wagering requirement is 35x the bonus amount. During any active bonus, the maximum permitted bet per spin or round is €5. A win cap of 10x the bonus value applies, up to a maximum of €2,000.
Game contribution rates toward wagering requirements are as follows:
Free spins winnings and bonus cash awarded through the Loyalty Store carry a 35x wagering requirement and are subject to a 10x cashout cap. Monday cashback paid through the VIP loyalty programme is credited as fully withdrawable real cash with no wagering requirement attached. Bonus terms are set on a per-promotion basis; always check the promotion-specific terms on shakebetsonline.com before opting in.
Where a withdrawal request is submitted while a bonus remains active, Shakebet reserves the right to void the remaining bonus balance before processing the withdrawal. Real-money balances held separately from any active bonus are not affected by this clause.
In accordance with our Anjouan operating licence and applicable AML regulations, Shakebet is required to verify the identity of all players before processing withdrawals and, in certain circumstances, before deposits above defined thresholds are accepted. Verification may also be triggered at any point during the account lifecycle where unusual activity is detected.
You may be asked to provide one or more of the following documents:
Withdrawal requests will not be processed until all required verification steps have been completed to Shakebet's satisfaction. Submitting false, altered or fraudulent documentation is a serious offence and will result in immediate account closure, forfeiture of funds and referral to the relevant authorities where required by law.
Shakebet aims to complete standard KYC reviews promptly. Delays may occur where documentation is unclear, incomplete or requires escalation for enhanced due diligence. We will communicate with you by the email address registered on your account if additional information is needed.
Shakebet operates a strict AML policy in compliance with the conditions of its Anjouan licence. We monitor all accounts and transactions for indicators of money laundering, terrorist financing or other financial crime. Where suspicious activity is identified, we are obliged by law to report it to the relevant authorities without disclosing this to the player concerned (a process known as "tipping off" is prohibited).
As part of our AML controls:
Shakebet accepts eight cryptocurrencies as detailed in Section 2. The following additional terms apply to crypto transactions:
A transaction may fail or be declined for a number of reasons, including but not limited to: insufficient funds, card issuer restrictions, incorrect payment details, network congestion (for cryptocurrency), or a compliance hold on your account. If your deposit fails, no funds will be debited from your account; please allow up to 24 hours for any pending authorisation to drop before contacting your bank.
Chargebacks — that is, disputes raised directly with your card issuer or bank to reverse a completed deposit — are taken very seriously. Initiating a chargeback without first contacting Shakebet support to attempt resolution may result in account suspension. Where a chargeback is found to be fraudulent or in breach of these terms, Shakebet will pursue recovery of funds through all available legal channels.
Your account balance, including both real-money and bonus funds, is held securely and is available for play or withdrawal subject to the terms of this policy and any applicable wagering requirements. Shakebet does not commingle player funds with operational funds.
Where an account remains inactive for an extended period, Shakebet may apply a dormancy policy in accordance with applicable regulations. Players will be notified by email before any dormancy fee is applied. Full details of any dormancy provisions will be communicated at the point of application.
Shakebet encourages all players to gamble responsibly. As part of our responsible gaming commitment, you may set deposit limits, loss limits, session time limits and self-exclusion periods directly within your account settings. These tools take effect immediately upon activation.
If you wish to discuss your gambling behaviour or access support, please visit the Responsible Gaming section of shakebetsonline.com or contact our support team. Shakebet complies with the responsible gaming requirements attached to its Anjouan licence and will action any self-exclusion or cooling-off request promptly.
Shakebet reserves the right to refuse a deposit or require enhanced verification where it has reason to believe that a player may be experiencing harm from gambling, acting under duress, or where the deposit is inconsistent with their stated income or source of funds.
If you believe a transaction has been processed incorrectly, please contact Shakebet support at the earliest opportunity, providing the relevant transaction ID, date, amount and method. We will investigate all payment disputes promptly and in good faith. Where an error is attributable to Shakebet, we will correct it without delay. Where an error results in an overpayment to your account, Shakebet reserves the right to recover the excess amount, including by offsetting it against future winnings or withdrawals.
In the event that a game malfunction or technical fault results in an erroneous balance display or incorrect transaction record, the version held in Shakebet's server logs will be treated as authoritative.
Shakebet reserves the right to amend this Payment Policy at any time in order to reflect changes in regulation, payment provider terms, or operational practice. Material changes will be communicated to registered players via email or an in-account notification at least seven days before taking effect, where practicable. Continued use of the cashier following notification of a change constitutes acceptance of the revised policy. The current version of this policy is always available at shakebetsonline.com.
If you have any questions about this Payment Policy or a specific transaction on your account, please contact the Shakebet support team via the live chat function or the contact details provided on shakebetsonline.com. Our team is available to assist you and will aim to respond to all written queries within 24 hours.
